Other services
- About gift wrapping and gift tags
For toys, one wrapping will be provided per item (charge applies). ・Wrapping only: 220 yen ・Please choose from wrapping + gift tag for 363 yen (for celebrations, baby showers, and birthdays). Some products cannot be wrapped, so please check the wrapping information on the product page. *We do not provide wrapping or gift wrapping services for furniture. note that.
- I have purchased multiple toys. Can you combine them into one gift wrapping?
Only individual wrapping is available. Please note that we are unable to combine multiple items into one gift wrap package.
- I would like to purchase toy A and toy B. Both are gifts, so I would like them to be wrapped, but how many wrapping items should I choose?
We only offer one wrapping per item, so please select "2" items for wrapping. You can select the wrapping details on the cart screen. <How to change the wrapping quantity> Cart screen > Click [Set wrapping] > Click [Add wrapping] > Select the wrapping you want > Change the quantity to "2" and close the [Wrapping setting screen]. The wrapping will be reflected in your cart.
- If I purchase two units of Toy A and would like them wrapped, will they be wrapped individually?
As you are aware, please note that we will only be able to provide one wrapping per item, regardless of whether the item is the same.
- I forgot to select (purchase) gift wrapping when I placed my order. Can I add it later?
Yes, it is possible. We will charge an additional fee for gift wrapping, so please contact us using the inquiry form with the information below. <Information you would like to know> ・5-digit order number starting with # ・Name of the person placing the order ・Type of gift wrapping desired (wrapping only, wrapping + gift tag (for baby gifts), etc.) ・If you wish to have your name inscribed on the gift tag, please let us know. ・[If you wish to have wrapping done on only certain items among multiple items purchased] Name of the item you wish to have wrapping done
- I accidentally selected wrapping (without gift wrapping) when placing my order and paid. Can I change it to wrapping with gift wrapping later?
Yes, it is possible. We will charge an additional fee for gift wrapping, so please contact us using the inquiry form and provide the following information. <Information you would like to know> ・5-digit order number starting with # ・Name of the person placing the order ・The type of gift wrapping you would like (gift wrapping + gift tag (for a baby gift), gift wrapping + gift tag (for a birthday gift), etc.) ・If you wish to have your name inscribed on the gift tag, please let us know. ・[If you wish to have wrapping and a gift tag attached to only certain items among multiple purchases] Name of the item for which you wish to have wrapping
- Although it says on the product page that gift wrapping is not available, I can select gift wrapping on the shopping cart screen. Can gift wrapping actually be provided?
As the information listed on each product page is accurate, we are unable to provide gift wrapping. We are currently working on correcting the system regarding this issue, but currently it is still possible to select wrapping even for products that cannot be wrapped. We apologize for any inconvenience, but if you have paid wrapping fees for items that cannot be wrapped, we will send you a notification regarding a refund for the wrapping fee.