Delivery Information
- [Request to customers] Regarding shipping charges
If the product price is less than 11,000 yen (tax included), you will be charged a shipping fee in addition to the required fee.
Please note that shipping is free for purchases of 11,000 yen or more (tax included). However, please note that for furniture, shipping charges may apply even if the total amount is over 11,000 yen (tax included).
Depending on the size, some products may be available for in-home delivery for an additional fee, so please check the delivery information on each product page.
Toys will be shipped from our toy factory (Kagawa Prefecture).
Furniture will be shipped from a furniture factory (Kochi Prefecture).
Please note that if you have ordered toys and furniture, they will be shipped on their respective shipping dates.
If you choose to pay by bank transfer, you will be responsible for any bank transfer fees.
- Shipping fees for ordered items
Depending on the size you require, delivery may be free or there may be an extra charge.
When you place an order, we will let you know the shipping cost separately.
- If I order today when will it arrive?
The number of days varies depending on the product, but it generally takes about 2 to 2.5 months from the time of order.
The detailed estimated shipping date for each product is displayed under the sales price on each product page as [Estimated shipping date: yyyy/mm/dd], so please be sure to check and agree to it before placing your order.
- I would like it to be delivered earlier than the estimated shipping date listed on the product page.
The estimated shipping date listed on the product page is the earliest possible shipping date.
Thank you for your understanding before placing your order.
- 注文後~出荷まではどのようなメールが届きますか?
ご注文いただいた商品がどのように進んでいくのか、納期にあわせて最大4通の自動通知メールにてお知らせいたします。
・【ご注文完了後】ご注文確認
・【出荷日予定日更新時】工場から出荷目安日のご案内
・【出荷予定日の約2週間前に配信予定】職人が心を込めて製作中!
・【出荷日の18時頃に配信予定】いよいよ出荷!
- 複数の注文番号の商品を、まとめてひとつにして出荷してくれませんか?
生産管理の都合上、ご注文番号単位での出荷となり、まとめてでのお届けは対応できかねます。
また、複数のご注文番号に対して同じ時期での出荷につきましても、まとめての出荷は原則承っておりません。
ご要望いただきましたところ大変恐縮ではございますが、製品が完成次第、注文番号毎に出荷させていただきますので、ご容赦のほどお願い申し上げます。
- 海外発送は可能でしょうか
一部商品については、対応が可能です。
※商品代金とは別に送料・配送手数料が発生いたします
※配送先地域によっては対応できかねる場合がございます
ご希望のお客様は、メールまたはチャットより、下記内容を添えてご相談いただけますと幸いです。
【ご連絡いただきたいこと】
・購入を検討している商品名
・配送先住所