If the product is damaged within one year of delivery, we will replace it free of charge.
Please contact us via HP chat, email or phone.

If the product is damaged within one year of delivery, we will replace it free of charge.
Please contact us via HP chat, email or phone.

Since we use natural wood, there may be some grain, knots, and darker areas.
From our perspective, the item has been delivered as a good product.
We hope you will appreciate the benefits of using natural wood.

Also, during the growth process of wood, known as "moku," shrinkage may occasionally occur when knots appear.
This can happen when a tree is bent under pressure while standing, or when it is shaken by strong winds that frequently hit it.
When it comes to shiny, dented or wavy looking wood, dented wood is highly sought after and considered to be a rare commodity on the lumber market.
We make a point of including rare and unusual items in our products.

As of January 2025, there are no plans to restock any cuddly dolls.
We apologize for any inconvenience this may cause and appreciate your understanding.